Besides being experts in unity our support team has been recruited from the finance industry all with first hand experience of what it is like to actualy use products like unity.

To supplement this experience we believe in continually training our staff. All staff are either continuing with studies such as the offshore certificate or adding to existing professional qualification such as ICSA with more IT related topics.

Clients are allocated their own client manager. This builds a close relationship between the client and us.

support system
You can call in at any time to ask questions of the support staff, that is why they are there. However we have over the years we have developed our own support database management system.

To raise an issue you simply e-mail the support address. This will automatically raise your issue with an issue number and send you a receipt.

Your issue will then be reviewed, categorised as support, bug, enhancement or new development then allocated to the appropriate member of staff.

To correspond with the team on this issue is easy, simple reply to the receipt or the last e-mail sent for that issue.

As a new client you are given a client login to this web site, which will allow you to view all your issues online.

This system has allowed us to improve the level of service our client’s receive.